Refund policy
Refund & Return Policy
Return Window
You have 30 calendar days from the date of delivery to request a return. After 30 days, we are unfortunately unable to offer a refund or exchange.
Eligibility for Return
To be eligible, the item must be:
- Unused, in the same condition you received it
- In its original packaging with all tags and accessories
- Accompanied by the original order receipt or proof of purchase
For health and safety reasons, the following items are non-returnable:
- Used cat litter mats, used water fountains, used plush toys that have been in contact with pets
- Items marked "Final Sale" or "Clearance"
- Gift cards
How to Request a Return
Email contact.petsfun@gmail.com or call +86 199 2523 8358 with your order number and a brief reason. We will respond within 1 business day with return instructions and the appropriate return address.
Return Shipping Cost
- Defective, damaged, or wrong item: We provide a prepaid return label at no cost to you.
- Change-of-mind: The customer is responsible for return shipping. We recommend using a trackable service.
Refund Processing
- Refunds are issued within 1–2 business days of receiving and inspecting the returned item.
- The refund is credited to the original payment method. Please allow 7–15 business days for the credit to appear on your statement, depending on your card issuer.
- Original shipping costs are non-refundable for change-of-mind returns.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.
Order Cancellations
Orders can be cancelled free of charge within 12 hours of placement. After 12 hours, the order may already be in fulfillment and cannot be cancelled; you may still return it after delivery per the policy above.
Contact Us
For questions about returns or refunds, please see our About Us page for company contact details.