Shipping
Shipping Policy
Where Your Order Ships From
To offer our customers competitive prices on curated pet products, orders are fulfilled by our partner network and ship from our fulfillment center in Shenzhen, China. We are transparent about this: pet-fun-8215.myshopify.com is a China-registered cross-border retailer that ships globally from Asia with US-based customer support.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. A business day is Monday through Friday, excluding US federal holidays.
Delivery Time
Estimated total transit time after shipment: 8–15 business days for all destinations worldwide. Delivery to remote areas may take an additional 5–10 business days.
Shipping Cost
- Free standard shipping on orders over USD 35 (or equivalent in your local currency)
- Orders under USD 35: a flat shipping fee is calculated at checkout based on destination
Order Tracking
A tracking number is emailed to you within 3 business days of shipment. You can track your order at 17track.net or the carrier's website.
Customs, Duties & Import Taxes
For US orders valued under USD 800 (the US de minimis threshold), import duties are paid by PET'S FUN. For orders above USD 800 or shipments to countries that do not have a de minimis arrangement, any applicable import duties or taxes are the responsibility of the customer and may be collected by the carrier on delivery.
Address Changes
If you need to change the shipping address, please email contact.petsfun@gmail.com or call +86 199 2523 8358 within 12 hours of placing your order. Once a tracking number has been issued, the address can no longer be modified.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please email us within 7 days of the expected delivery date (or actual delivery date for damage). We will arrange a replacement at no additional cost or issue a full refund including original shipping.
Contact Us
For questions about shipping, please see our About Us page for company contact details.